We know that people behave differently when they know someone will be rating their performance – this is a key factor when it comes to sharing spaces. Most of the time, people will be wonderful, respectful and careful in someone else’s space. However, there will be times when something happens that is completely unexpected.

We have a very specific flow to follow for a claim for damage, and it’s the reason why we pre-authorise a charge to your credit card when you book. While SpacetoCo can’t be held liable for damage, what we can do is execute that Security Deposit in the event of unplanned damage to goods. The pre-authorisation for cleaning and damage is in the amount of $500.  

As a Host, firstly you should keep your things as safe as possible prior to rental. You will need to advise SpacetoCo within 7 days with the full details of the damage alleged, including full details on costs and charges/quotes to make it right. We need to make a quick decision to grant the charge or decline, so the more information provided, the better to further understand the responsibilities. Please read the Terms and Conditions.

If the problem is larger, you may need to seek compensation from your insurance company. SpacetoCo highly recommends that you consult with your insurer regarding what is covered on your specific policy before listing a space. Those documents are thick and there are lots of little conditions hidden throughout!  

In addition, SpacetoCo insists that you read through our Terms and Conditions for using SpacetoCo every time you list, book or create a profile. In the Ts and Cs, we have talked about doing the right thing in someone’s space and making sure everything goes smoothly.