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Cancellation Policy2018-07-27T15:02:09+00:00

SpacetoCo Cancellation Policy

Things change, and sometimes life gets in the way. That’s why we’ve made it super simple and easy to manage cancellations.

How it works

For each Space, the Host can choose their own cancellation period. These are 12hrs, 24hrs, 48hrs, 72hrs, 7 days, 14 days, 30 days, 60 days, 90 days, 120 days and 180 days.

Once a guest has booked, the cancellation period at the time of booking always applies, even if the Host decides to change their mind at a later stage.

Before the Cancellation period kicks in

For the Guest:

  • They have access to a ‘Cancel Booking’ button from their dashboard, allowing them to cancel at anytime before the cancellation period kicks in.
  • The Guest must provide a reason to the Host, and both the Guest and the Host will be sent an email confirmation with this reason.
  • The Guest receives a full refund, and there are no fees from either the Host or SpacetoCo.

For the Host:

  • They have access to a ‘Cancel Booking’ button from their dashboard, allowing them to cancel at anytime before the cancellation period kicks in.
  • The Host must provide a reason to the Guest, and both the Guest and the Host will be sent an email confirmation with this reason.
  • The Guest receives a full refund, and there are no fees from either the Host or SpacetoCo.

After the Cancellation period kicks in

For the Guest:

  • Once the cancellation period kicks in, the Guest cannot cancel the booking.
  • The Guest may choose to contact the Host for the booking to be cancelled, however, the Host may choose to decline the request.

For the Host:

  • They have access to a ‘Cancel Booking’ button from their dashboard, allowing them to cancel at anytime after the cancellation period kicks in.
  • The Host must provide a reason to the Guest, and both the Guest and the Host will be sent an email confirmation with this reason.
  • The Guest receives a full refund, and there are no fees from either the Host or SpacetoCo.
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