Grow your facility bookings

You want to activate local government spaces and be more efficient in the process. Your admin staff are tied up in handling cancelations, bonds and credit notes... Worst of all, your hirers complain about slow processes...

SpacetoCo can help in all of these areas and more.
What we offer is much more than just a bookings platform. It is a facilities management system, a marketplace, a support network and a great customer experience that connects you with your regular and casual Guests. Best of all, we co-created SpacetoCo with other local governments like yours. As a result, it just works.

Activate your spaces to a wider audience
Build efficiency and speed up everything
Incredible support for booking officers

At first glance, SpacetoCo might seem a little simple...
It's not.

Automated invoicing
Automated account reconciliation & reports
Reduced administration
Easier payments
Live availability
A re-imagined flow for your regular groups
Calendar support with iCal and Office 365

Immediate guest refunds
Fast & easy communication with guests
Cashless & simplified bonds
Low cost, cloud solution
Free & seamless updates
Brilliant support and knowledge base
A powerful behind-the-scenes dashboard

We understand the booking officer’s journey.

We also understand what council officers in; Community Development, Economic Development, Business Systems and Finance all need and want... To see and hear more ☞

You're about to reduce tasks and save a whole lot of TIME 🕔

Local Government Process per booking

= 35 Mins on average

Booking a Space

Customer calls with initial query (booking details are not available online)
Local Gov't receives Booking Application form from customer
Back and forth between customer and City around availability, pricing and payment method 
Data entry into current system 
Data entry into Outlook Calendar 
Provide Booking Confirmation Letter to customer

Payment

Contact customer for payment
Take credit card details for payment over the phone
Raise invoice if applicable 
Chase invoice if not paid 
Create Trust for any bond monies applicable

Cancellations

Removal of customer booking from Outlook Calendar
Data entry into current system
Issue of credit note if applicable

Bonds and Refunds

Collection of bond
Return of bond
Return of funds in the event of a refund

16 Mins

7 Mins

4 Mins

8 Mins

Compared to,

The SpacetoCo Process per booking

= 5 Mins on average

Booking a Space

Availability, price and space information are all available for the customer to view online
Data entry is handled by the customer directly

Payment

For Casual hire, customers enter their credit card details when they request to book the space, so any booking that is submitted already has secured the required funds
For Regular hire, payment is handled automatically on a monthly basis, with invoices automatically issued, and payments automatically followed up if missed

Cancellations

SpacetoCo allows the customer to cancel their own bookings
Refunds are processed automatically, and availability is returned back to normal

Bonds and Refunds

For casual bookings refunds post-event, SpacetoCo has a form that local government staff can fill out. SpacetoCo then handles the refund, and adjustments are made to the monthly accounts receivable report by the SpacetoCo team.
For bonds, action is only required when the bond is needed. In the event that funds need to be retained from the customer, the local government has access to an easy online form, and SpacetoCo can then process the payment.

1-2 Mins

1 Min

1-2 Mins

30 mins saved per booking

For your guests, a simplified booking process...

Discover space

Guests can search, filter and select from a market place of bookable spaces.

Book and Pay

Guests can view live availability, book and pay instantly at any time and from any device.

Accept booking

As a Host, you’re always in control. Bookings are pending until approved. You can decide to accept or decline in one click.

For your LG, all the important stuff...

Automated Payments

Taken at the time of booking (casual) or automatically processed each month (regular); never worry about chasing up payment again!

Invoice Generation

Invoices are self-service and auto-generated; saving you valuable administration time & speeds up the process for your customers.

Cashless Bonds

Our easy security pre- authorisations give you peace of mind and reduce administration overheads. Say good bye to credit notes!

Messaging

Talk direct with a guest throughout the process
by using our integrated message feature with the ability to send attachments.

Marketplace

Increase your bookings by becoming discoverable to guests in online search results. Boost your Google SEO at the same time

Simple cancellations

One click cancellations that update availability and automatically refund the guest - reduce phone calls, emails and paper trails!

Verified Guests

Allow regular users of a space to book years in advance and bulk pay monthly. Cancel or alter their bookings simply & easily

Additional items

Have the ability to charge for tiered rates according to group, occasion or booking reason. Plus have the ability to offer extra items hire.

Manage availability

Set opening times, block out maintenance periods and avoid double bookings; all from a single dashboard. easily.

“We share the vision with SpacetoCo of connecting people with spaces. Therefore the availability of our amazing spaces on the SpacetoCo platform is an exciting way for Local Government to respond to what our customers want.”

Michael Quirk, City of Vincent, Perth

The SpacetoCo difference?

We are just so much more than just a booking tool and dashboard…

Most booking software is built with administration only in mind. SpacetoCo gives you software that makes you more efficient but most importantly, delivers a great customer experience for your hirers.