Grow your facility bookings
You want to activate local government spaces and be more efficient in the process. Your admin staff are tied up in handling cancelations, bonds and credit notes... Worst of all, your hirers complain about slow processes...
SpacetoCo can help in all of these areas and more.
What we offer is much more than just a bookings platform. It is a facilities management system, a marketplace, a support network and a great customer experience that connects you with your regular and casual Guests. Best of all, we co-created SpacetoCo with other local governments like yours. As a result, it just works.
- Activate your spaces to a wider audience
- Build efficiency and speed up everything
- Incredible support for booking officers
At first glance, SpacetoCo might seem a little simple...
- Automated invoicing
- Automated account reconciliation & reports
- Reduced administration
- Easier payments
- Live availability
- A re-imagined flow for your regular groups
- Calendar support with iCal and Office 365
- Immediate guest refunds
- Fast & easy communication with guests
- Cashless & simplified bonds
- Low cost, cloud solution
- Free & seamless updates
- Brilliant support and knowledge base
- A powerful behind-the-scenes dashboard
You're about to reduce tasks and save a whole lot of TIME 🕔
Local Government Process per booking
= 35 Mins on average
Booking a Space
- Customer calls with initial query (booking details are not available online)
- Local Gov't receives Booking Application form from customer
- Back and forth between customer and City around availability, pricing and payment method
- Data entry into current system
- Data entry into Outlook Calendar
- Provide Booking Confirmation Letter to customer
- Contact customer for payment
- Take credit card details for payment over the phone
- Raise invoice if applicable
- Chase invoice if not paid
- Create Trust for any bond monies applicable
- Removal of customer booking from Outlook Calendar
Data entry into current system
- Issue of credit note if applicable
Bonds and Refunds
- Collection of bond
- Return of bond
- Return of funds in the event of a refund
The SpacetoCo Process per booking
= 5 Mins on average
Booking a Space
- Availability, price and space information are all available for the customer to view online
- Data entry is handled by the customer directly
- For Casual hire, customers enter their credit card details when they request to book the space, so any booking that is submitted already has secured the required funds
- For Regular hire, payment is handled automatically on a monthly basis, with invoices automatically issued, and payments automatically followed up if missed
- SpacetoCo allows the customer to cancel their own bookings
- Refunds are processed automatically, and availability is returned back to normal
Bonds and Refunds
- For casual bookings refunds post-event, SpacetoCo has a form that local government staff can fill out. SpacetoCo then handles the refund, and adjustments are made to the monthly accounts receivable report by the SpacetoCo team.
- For bonds, action is only required when the bond is needed. In the event that funds need to be retained from the customer, the local government has access to an easy online form, and SpacetoCo can then process the payment.
30 mins saved per booking
For your guests, a simplified booking process...
Guests can search, filter and select from a market place of bookable spaces.
Book and Pay
Guests can view live availability, book and pay instantly at any time and from any device.
As a Host, you’re always in control. Bookings are pending until approved. You can decide to accept or decline in one click.
For your LG, all the important stuff...
Taken at the time of booking (casual) or automatically processed each month (regular); never worry about chasing up payment again!
Invoices are self-service and auto-generated; saving you valuable administration time & speeds up the process for your customers.
Our easy security pre- authorisations give you peace of mind and reduce administration overheads. Say good bye to credit notes!
Talk direct with a guest throughout the process
by using our integrated message feature with the ability to send attachments.
Increase your bookings by becoming discoverable to guests in online search results. Boost your Google SEO at the same time
One click cancellations that update availability and automatically refund the guest - reduce phone calls, emails and paper trails!
Allow regular users of a space to book years in advance and bulk pay monthly. Cancel or alter their bookings simply & easily
Have the ability to charge for tiered rates according to group, occasion or booking reason. Plus have the ability to offer extra items hire.
Set opening times, block out maintenance periods and avoid double bookings; all from a single dashboard. easily.
“We share the vision with SpacetoCo of connecting people with spaces. Therefore the availability of our amazing spaces on the SpacetoCo platform is an exciting way for Local Government to respond to what our customers want.”
Michael Quirk, City of Vincent, Perth
The SpacetoCo difference?
We are just so much more than just a booking tool and dashboard…
Most booking software is built with administration only in mind. SpacetoCo gives you software that makes you more efficient but most importantly, delivers a great customer experience for your hirers.
✔️ modern booking resources = efficient council
✔️ marketplace = more bookings
✔️ a great guest experience = happy people
✔️ we provide help in mins not days = supported customers
Join the growing list of SpacetoCo Partners!
City of Vincent - a partnership in community
Published August 2020
Heathcote Cultural Precinct - getting on the right pathway
Published August 2020